Documentation
Follow-ups and reminders
Book the next visit at the end of the consultation, so it is on the appointment book before the patient leaves, and send them the details on WhatsApp.
A follow-up is booked from the consultation itself: the doctor says "come back in seven days" and the date is set on the visit, not written on the back of a prescription the patient will lose.
Booked follow-ups appear in the day's appointments like any other visit, so the front desk sees who is due. The prescription and the next-visit date can be sent to the patient on WhatsApp in one tap from the visit.
Automatic SMS reminders before a follow-up are not built yet. Until they are, the WhatsApp message is sent by the front desk, from the clinic's own WhatsApp.