Questions, answered.

Yes. The trial runs for 3 days with the full product and no card on file, and nothing is charged automatically at the end. If you do not pick a plan, the account moves to read-only rather than being deleted, so you keep access to your patient data and can export it.

Yes, for 14 days. A first payment is refunded in full if you ask within 14 days of the day it was charged, with no reason needed and no retention call. After that the paid term runs to its end; cancelling stops the next renewal rather than refunding the current one. We also refund outside that window if we failed to provide the service, charged you wrongly, or changed the terms against you mid-term.

Yes. A visit can carry a booking fee taken at the time of the appointment, a proforma for a patient who wants an estimate first, and a GST tax invoice with the clinic's GSTIN once the bill is final. Payments by UPI, card or cash are recorded against the invoice, including split and partial payments, and anything unpaid shows on the dues report.

Patient data is stored in a database in Mumbai, India, encrypted in transit and at rest. Under the Digital Personal Data Protection Act, 2023 the clinic is the data fiduciary for its patients' records and Clinicket processes them only on the clinic's instructions. Access is role-based, every read of a patient record is logged, and we do not sell, share or train on clinic data.

Yes. A prescription is written once in Clinicket, with each medicine's dose, frequency and duration plus advice and the follow-up date, and can then be printed, sent to the patient on WhatsApp, or both. It is saved to the visit, and if it is amended later the earlier version is kept.

Yes. Clinicket is cloud clinic software that runs in the browser, so the front desk can use a desktop, the doctor a tablet or laptop, and the owner a phone, all on the same live queue and records. Nothing is installed on any machine, and there is no server to keep in the clinic.

Yes. Each branch is added as its own clinic under one organisation, with its own doctors, OPD timings and token queue. A patient keeps one UHID across branches. Staff can be given access to one branch or several, and reports can be read per branch or added up for the whole group.

Most single-branch clinics are taking appointments and walk-in tokens the same day. You add the doctors and their OPD timings, invite staff, and register patients as they arrive. You can keep the old register or system read-only for a month as a fallback.

At any time, without asking us. Patients, appointments, consultation notes, prescriptions, invoices and payments all export to CSV from Settings, and the full record is also available as a structured export. There is no charge and no notice period, and export keeps working on a read-only account.

By email to support@pioneerregis.com, answered by the people who build Clinicket rather than a reseller, during Indian business hours. Single-branch plans are answered the next business day and multi-branch plans the same business day. Help moving an existing clinic across is included.